FAQs
Do you offer a product guarantee?
We stand by the quality of our pieces. If something's not right, reach out to us at hello@petitcoco.ch with your order number, a short description, and a photo of the issue. We'll handle it individually depending on the product.
Do you ship internationally?
We ship to the destinations available at checkout. You can see the delivery options and shipping costs before completing your order.
Can I change my order?
Absolutely – but only if it hasn't shipped yet. Drop us a message at hello@petitcoco.ch ASAP and we'll do our best to help.
Where is my order?
You'll receive a tracking link by email once your order is on its way. In Switzerland, delivery takes 2–3 days. If your parcel seems stuck, let us know at hello@petitcoco.ch and include your order number.
Which payment methods do you accept?
We accept credit cards, PayPal, TWINT and Apple Pay
Is my payment secure?
100%. All transactions are encrypted and processed securely – your data is safe with us.
How do I return an item?
Not quite the right fit? Email hello@petitcoco.ch with your order number and the items you would like to return. We'll send you a prepaid return label. Please send your parcel back within 14 days of receiving your order.
Items must be unworn, unwashed, odour-free and undamaged, with all original tags still attached and in their original packaging.
Can I exchange an item?
Yes! Just get in touch with us to arrange an exchange.
Is the return free of charge?
Yes. Return shipping is free when you use the prepaid label we send you. There is no return or handling fee. Once we have received and checked your return, we refund the amount paid for the returned items. Original delivery charges are not refunded.
Can I return sale items?
Yes, unless specifically marked as final sale. The same 14-day return window applies.
How do I know which size to order?
Each product page includes a size guide. Still unsure? Feel free to message us – we're happy to help you find the perfect fit.
Didn't find what you were looking for?
Get in touch with us at hello@petitcoco.ch – we're happy to help.